Returns

You can request a return without giving a reason by emailing [email protected] within 14 days of delivery. Include your order number and the items you wish to return.

Returns from Italy: free with our courier

Returns from Italy are free when arranged through our courier. After receiving your request, we will email you the instructions and any documents to attach to your parcel. Pack the items securely for transport.

Returns from outside Italy

For orders delivered outside Italy, email your return request within the same 14-day period after delivery. You must then arrange and pay for a tracked shipment to:

Life Smiles
Via Circumvallazione 152
80036 Palma Campania (NA)
Italy

Keep your shipping receipt and tracking number until the return is complete.

Preparing your return

Return the items with their tags and supplied accessories, suitably protected. Try shoes on a clean surface and return them with their box. If an item is faulty, damaged or incomplete, contact us for assistance.

Refunds

Once we have received and checked your return, we will send you an email confirmation. The refund for the returned goods is issued within 7 working days of receiving the return, using the original payment method. For cash-on-delivery payments, send us your IBAN and the account holder's name: the bank transfer will be made within 7 working days of receiving these details. The time needed for the funds to appear depends on your bank or payment provider.

For a size or colour exchange, contact us at the same email address.